Returns & Refunds
Parts Returns All parts that have not been fitted for purpose or used can be returned to Farming Parts at 24-26 Market Street, Ballymoney, County Antrim, Northern Ireland, BT53 6EB within 14 days for a refund. We are unable to cover the cost of return postage unless you have been recommended a part by our staff that doesn't fit your machine as required. All parts are covered with a 1 year warranty and in the event of a part breaking, simply contact us and we will replace it with a brand new part.
Clothing & Merchandise Returns If you would like to return an item of clothing or piece of merchandise and it is within 14 days of the delivered on date, you can return your item for a full refund, no questions asked (All returned Items must be in condition they were received). We are unable to cover the cost of return postage unless the wrong item or size other than ordered was received. In the event of an item of clothing not fitting, simply return the item to us and we will refund it for you once we receive the returns to allow you to reorder another item or a different size. Our policy for exchanging items extends to 21 days.
**Please note if you have bought a Stock clearance sale product indicated at checkout all sales are final and no returns or exchanges will be accepted unless the wrong item was received.**
International Returns All parts that have not been fitted for purpose or used can be returned to Farming Parts at 24-26 Market Street, Ballymoney, County Antrim, Northern Ireland, BT53 6EB within 14 days for a refund. We are unable to cover the cost of return postage unless you have been recommended a part by our staff that doesn't fit your machine as required. All parts are covered with a 1 year warranty and in the event of a part breaking, simply contact us and we will replace it with a brand new part. Returns which incur costs from couriers or customs agencies will be covered by the customer. Shipping costs will not be refunded.
We will always be easy to contact & will always endeavour to help our customers as best we can to ensure they have a 5* shopping experience with high quality customer service. If you have any queries or problems with your order at all, simply contact us and we will help.
When shopping and importing goods from another country you may have to pay custom fees when the goods ordered arrive in the destination. These are nothing to do with Farming Parts and are not costs applied to the goods by us. They are costs that may occur when entering your country and are set and controlled by your local customs authority. In the event of not paying the customs fees when the goods have already reached the destination the goods will be returned to us in Northern Ireland, United Kingdom. Any costs to get the goods back as well as any customs duties will be subtracted from the refund issued once the goods are returned. There will also be a 10% handling fee of the price of the ordered goods. Customs duty is usually the local area you live applying a tax to the order as you may have been able to order tax free from us due to your worldwide location. So please be aware of these possible charges before ordering and if you are unsure check with our staff before ordering from our website.
Free Shipping For Orders Of At Least £180
This only applies to orders in the UK & Ireland over £180 including VAT. Free shipping is only on items under 20kg and doesn't include the highlands or channel islands.
If you complete your purchase and decide that you would like to cancel it, please contact us as soon as possible. We will happily cancel and refund the order right away. In the event of the order being dispatched before cancellation, we will more than happily accept a return of the item within 14 days of you receiving the item. Our exchange policy extends to 21 days from date of receipt
Shipping of your item
Farming Parts only use reputable and reliable shipping couriers such as Royal Mail, Parcelforce & Fedex. All items will be sent tracked and signed for. In the event of your item not arriving with you, please contact the relevant courier with the tracking number provided. Farming Parts will endeavor to help any situation with regards to delayed deliveries but unfortunately we are unable to provide more information than the couriers themselves. In the event of your parcel not arriving, please contact the relevant courier to find out the most up to date information.
You can cancel your order any time up until dispatch. Once dispatched Farming Parts are unable to cancel or refund orders. We can only refund order if you return the item back to us when received within the 14 day refund period. This date applies from the date you receive the item. If you wish to cancel an order mid transit you may be able to contact the courier to cancel the delivery. Any costs in doing this will have to be covered by the customer. If an order is delayed by courier, we are unable to refund until we receive the item back. We provide contact numbers for all international orders to allow the courier to contact you in the event of a delay with your order. If an item is held up with a courier for any reason outside of our control, we cannot refund the item until it is back with us. Shipping of the item back to us is at the cost of the customer.
Delivery details provided to couriers are as entered by customer. Any delays in delivery with couriers due to insufficient address are unfortunately out of our control. In the event of this happening, please contact us and we will help sort this issue for you. We are always easy to contact and will help with any issue in any way we can.
In the unlikely event your parcel arrives with visible damage to the packaging. Please ensure you check and are happy with this before signing for the item. Once the parcel is signed for we will be unable to debate with the courier company about the parcel. Our couriers are 3rd party companies that are not affiliated with us. Once the parcel is signed for the package is deemed to be delivered and accepted. If the packaging is damaged en route, please refuse the delivery on these grounds and they will return the parcel to us.
Additional Shipping Charges/ Customs & Duties
While all our shipping prices are as accurate as possible, the occasional part will be more to post due to the volume of the item rather than the weight. We will always endeavor to get your part to you for the shipping price you have paid, however, occasionally we me be required to contact customers for additional shipping costs. We will send quote from courier as proof and offer a full refund if you are not happy with the price. If you are ordering from a country that is outside of the member states of the EU, your order will incur customs clearance duties and tax charges calculated by that countries authorities. By which payment is the entire responsibility of the customer only. Any additional costs incurred at customs are not implemented by or received by Farming Parts and is between customs and the customer.